Managed Service Facts
In the IT support business, there are basically three kinds of support. (And, we don’t fit into any of these categories.)
1. We are NOT a “Fix It Solution.”
Some companies (mainly one man shows) are offering a “fix it” solution – wait until something breaks. When something goes wrong, they’ll come out to fix it – without thinking of offering any preventative maintenance. They are driving all over town putting out fires – always on the go and working on multiple things at once. In other words, not accessible to you.
2. We are NOT a “Pre-Paid Insurance.”
Much like the “fix it solution,” IT companies offering “insurance” will only visit you when something breaks. On top of that, they’ll ask you to pre-pay for a block of time upfront. They hold your money and wait for something to go wrong. Once again, they aren’t interested in providing preventative maintenance.
3. We are NOT a “One Time Consultant.”
Instead of being in the relationship for the long haul, they are more interested in working with you on a project by project basis. They are the mercenaries of the industry – getting in and out quick and with your money in hand. They don’t care about the long term success of your company.
What we are…..
Elite Tech Services IS YOUR TECHNOLOGY PARTNER
As an Elite Tech Services client, you’ll receive impeccable service from your very own IT Manager – dedicated to visiting you onsite on a regular basis. Not only will he or she take care of any difficulties, but they’ll provide standard maintenance and planning. As always, you get what you pay for every month. Essentially, Elite Tech Services becomes “your technology department.”
Elite Tech Services Managed Service Plans
Instead of waiting for something to go wrong, we provide each of our clients with a “Service Plan” providing regular maintenance, support, planning, and leadership. As you become an Elite Tech Services client, we will consult you on the most appropriate Service Plan – determining how many hours of service per month you’ll need in order to keep your network in top shape.
After determining the appropriate service plan for you, we’ll select an IT Manager from our staff to become “your” very own IT Manager making regular onsite visits. Your dedicated IT Manager will learn the specific needs and idiosyncrasies of your company and industry – becoming familiar with the specific software and hardware of your business. Instead of having a random IT Manager try to learn your system each time, you’ll have a specific person that will learn what you do once – and stick with you.
If there are issues to resolve, he or she will take care of them. Remaining time will be spent on regular maintenance and planning for your future needs. We won’t sit around wasting time if there aren’t specific problems; we’ll take advantage of that time to foresee issues that may arise. And, everything is completely documented so everyone knows exactly what has been accomplished.
If you are working with a “one man show” IT company and you’re not satisfied with their performance, it could be quite a painful process to find a new company to meet your needs. But with Elite Tech Services, if for some reason our choice of IT Manager isn’t working within your company’s culture, we’ll assign a new one. You have depth and choice of who you work with – fitting the unique culture of your company. With Elite Tech Services, finding a new IT Manager that works for you is a simple process.
If you are a full-time, onsite IT Professional, we don’t want to take away your job – we want to partner with you. Because we manage hundreds of servers and thousands of users, we can bring enterprise level experience to your IT department and make you shine. In a short period of time, we can do all the IT tasks that might be unfamiliar to your team – everything from installing a new server to an entire network upgrade. We do things every day that you might not have done at all. Let us partner with you to make it less painful and a lot quicker process. Let us help you become more of a director of IT, and let us do the dirty work.
Three Reasons to Choose Elite Tech Services
Below, you’ll find three of the strongest reasons to choose Elite Tech Services as your technology department:
1. Standardization = Onsite Task List
Because we manage over 50 servers and 600 users, a standardized method of management and planning is critical. On each scheduled onsite visit, your IT Manager will work through a standardized task list. These tasks are critical to the operation of your company to ensure a smooth running of your server and network. Essentially, this is preventative maintenance to minimize emergency calls. The less you run into emergencies, the more smoothly your business will run. Tasks include the review of backup logs, virus detection, network security server patches, and much more.
2. Documentation & Support= HelpServe V1.0
HelpServe V1.0 is a software program we have designed and written – allowing us to have a repository of all our client information all in one location. We securely track client profiles, how your network is designed, appropriate passwords, and all special needs. If your assigned IT Manager is unavailable for some reason, this information allows our other IT and Help Desk Managers to access pertinent information quickly. Any service performed for our clients is documented fully through HelpServe V1.0 – the problem, the solution, etc. As soon as the work order is closed, an automatic email is sent to the decision maker and primary contact at your business. Each month, the information from HelpServe V1.0 is included right on your bill – making it very easy to see how Elite Tech Services has maintained your network.
3. Depth = Backup IT Managers
Beyond your assigned IT Manager, every account is assigned a back up IT Manager and Account Manager. This provides you with an assurance that we are taking care of your network needs no matter what. By standardizing our service plans and maintaining all client information in HelpServe V1.0, any of our IT Managers can jump in at any point to take care of any issue that may arise.
To become an Elite Tech Services client or for more information, click on the “get started” button below. Or, call us today at 818-795-0454